I called 1-800 flowers before and got a really annoyed person on the phone. He was not helpful, didn't suggest any flowers for me to get, and just seemed like he wanted to get off the phone the whole time. I feel this reflects the culture of the company (the internal culture). If you're having a good time at work, then you'll be pleasant with your customers. If you hate your work, then you'll take it out on the callers - which is what he did

The culture is very casual in dressing, but the hours are not. Employees usually work a little overtime without compensation. Managers don't treat employees very well, and it is hard to really do good work here.